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Otis smart elevator technology at Clyde Quay Wharf

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Otis Gen2 lifts at Clyde Quay Wharf feature belt technology for smooth ride and remote elevator monitoring (REM) to maintain reliability.

Otis smart elevator technology at Clyde Quay Wharf


High-end apartment developments require high-end vertical transport solutions with the very latest smart technology.

To meet this requirement for the Clyde Quay Wharf apartments on the Wellington waterfront, Otis Elevator Company supplied and installed nine Otis Gen2™ elevators. These lifts use belt technology in place of ropes. With no lubrication required, they provide a particularly quiet, smooth ride. Otis says the elevators are also an energy-efficient option – they have regenerative drives that provide power savings.

Otis installed a Remote Elevator Monitoring System (REM) to help maintain equipment reliability – Otis says this system is like having a technician checking out your lift 24 hours a day, seven days a week. The REM system allows the company to identify potential problems remotely, and in many cases Otis can attend to these before any breakdown, or before the tenant knows there is an issue.

To maintain reliability of lift communications at all times, REM carries out frequent voice checks.

The company also provides the Otis Elite™ Service for elevators at Clyde Quay Wharf. In addition to Otis-trained field technicians, remote engineers are on hand 8am to 8pm Monday to Friday. These engineers specialise in remote technology diagnostics, and in many cases can restore a lift back to service more quickly than sending a technician. If a technician is required on site, they know exactly where to start, thanks to the REM technology feedback.


For more details, contact Otis Elevator Company Limited, PO Box 25, Shortland Street, Auckland 1140, phone (09) 259 6200. Email:

First published date: 30 October 2014

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